Return & Refund Policy
At Hydrographic, we are committed to your satisfaction. If you’re not fully happy with your purchase, our return and refund policy ensures a fair and smooth process.
Eligibility for Returns
We accept returns for:
Non-customized items (e.g., tools, microfiber towels, detailing accessories)
Unopened and unused items in original packaging
Return request must be made within 2 days of delivery
We do not accept returns on:
Customized or hydro-dipped products (due to their personalized nature)
Opened/used detailing products or accessories
Products damaged due to mishandling or improper use
Exchange Policy
We only replace items if:
They are defective or damaged on arrival (proof required within 48 hours of delivery)
The wrong item was sent
To request an exchange, email us at info@hydrographics.co.in with your order number and photos/videos of the issue.
Refunds
Refunds are applicable under the following conditions:
Return is approved and product is received in original condition
Refund will be issued to the original payment method within 7–10 business days
In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI
Please note:
Shipping charges are non-refundable
If a prepaid order is canceled before dispatch, a full refund will be issued
Return Shipping
Customers are responsible for return shipping costs
We recommend using a trackable courier service
If the return is due to an error on our part (wrong or defective item), we will cover the shipping cost.
How to Request a Return
Email us at info@hydrographics.co.in within 2 days of delivery
Include your order number, reason for return, and relevant photos
Wait for return approval and shipping instructions
Late or Missing Refunds
If you haven’t received your refund yet:
Recheck your bank or payment app
Contact your card provider—it may take time to reflect
If it’s been over 10 business days, email us at info@hydrographics.co.in
Final Note
All returns must be approved before being sent. Unauthorized returns will not be accepted.